Scheels. I was pleasantly surprised. Year old sale on firearm.

I mentioned in the past about a problem with Remington and their lack of customer service.

August 20, 2020 we bought my 11 year old son a Remington 700 UML for hunting season, from Scheels Johnstown. He would turn 12 right before season. He is a great shot and competes in Cowboy action. (has for a few years) In case you are wondering about a 50 caliber muzzle loader for a kid. Its also extremely heavy in the laminated stock so it tames recoil. He did take 2 antelope last year with a rifle.

This one is expensive and needs a background check due to its using a "standard" 700 action. We get it home and it load it up. A mild recommended load. Its hitting 3 feet low at 100 yard AFTER I adjust the sight past its highest position. By now I have tried several loads, combinations etc. The primers are also backing out on every shot. Not hot loads, any loads. I do some research and see that it has happened to others. My limited knowledge says maybe a headspace issue.

We get a hold of Remington. It is now September 2020. They assign a case number. Then basically we never hear from them again. We try to email, call, etc. They went through bankruptcy. However they could have took care of us. They did not. I tried again this summer to get them to help us. NOTHING.

Finally my wife stops in at Scheels and asks them. They said bring it back and they would refund the money.

Just over a year later from the time we purchased a firearm from Scheels in Johnstown, they refunded the full price. I was amazed that they would take a firearm back at all, let alone a year later.


(I should mention that I have never been there. I rarely go to stores except Home Depot for supplies)

Thanks to the employees of Johnstown Scheels that work in the gun/ hunting department.

Scheels has become one of my favorite stores and my go to for a lot of stuff. The have a very good selection of stuff and will price match. The one thing I hate is having to pay the pif tax.

Scheels replaced the excellent customer service which Cabela's provided before their demise and purchase by bAss Pro Shops.

Nice to hear.

Good move on their part and good on you for sharing.

I might have to take the grandson down to the one in the Springs one day just to bum around. I'm sure I'll buy something so their CS will pay off in the end.

FWIW, these guys carry a ton of misc AR parts. I needed a round AR handguard cap because the handguards I purchased would not fit a triangle cap. They also price match any legit online retailer, no questions asked, and that includes amazon.