The post whore thread.

Yeah, I had a buddy that did phone support for Apple, and that was always the first line of his script.

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Originally Posted by ray1970

Since that's the first thing they always want to try, I usually do it before I even call in.

Then I call and they want me to do it. I tell them I already did that and it didn't work. Then they still want me to do it. Then I get a little nasty with them and tell them to pretend we just did it and it didn't work and let's move on to the next step. Idiots.

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That's because some folks think that logging out is turning it off. Or putting it on sleep mode (they press the power button a laptop, which has the "press power once" set to sleep or hibernate) and then logging back in = restarting.

When I worked a help desk I wouldn't ask the person to reboot. I'd walk them through it as if it was a troubleshooting step. If they balked, I'd blame it on process as necessary for me to generate a ticket to another team if necessary. Alternately, I'd remote in and just do it myself. It's not that they don't trust "you", it's that someone, somewhere, sometime, *didn't* reboot, said they did, and wasted 30 minutes of their time.

I just figured they were running down a checklist and if you stymied them on a step then they had no idea what to do.

It's okay. I'm sure our tech geeks hate dealing with me. I'm sure they tell stories and laugh at my expense when they get off the call. They always ask me something that they assume everyone knows and I always tell them I have no idea.

Ive decided that in the observation of men wearing masks over their beards, they all look like a ladies underwear ad from the 70's.

Just as penetrable too.

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Originally Posted by ChickNorris

Ive decided that in the observation of men wearing masks over their beards, they all look like a ladies underwear ad from the 70's.

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or porn.

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Originally Posted by Great-Kazoo

or porn.

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Did see one guy who was using something like vaseline to seal the gaps... so exactly that.

Ick

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Originally Posted by ChickNorris

Did see one guy who was using something like vaseline to seal the gaps... so exactly that.

Ick

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there's a few jokes that go along with this but.

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Originally Posted by Great-Kazoo

there's a few jokes that go along with this but.

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Think we already covered euphemisms in the word association thread.

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Originally Posted by ChickNorris

Think we already covered euphemisms in the word association thread.

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really ;)