I knew it sounded familiar, and yet somehow obscure.
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from what I can tell they are not the same company. Different owners.
Shadow Ops was owned by some idiot named Russ.
Phoenix is owned by a guy named Chris.
They have
42 - 5 star ratings
1 - 4 star rating
2 - 1 star ratings
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I don't get to buy cool stuff very often, but when I do, I usually stick to the industry partners here on the forum, they can get you anything you can get at Phoenix, and there isn't a gamble of good customer service.
Finding a place one is happy doing business at is always a learning experience. Dealing with one and not getting the drama, excuses, no returned ph calls or emails, is another.
I understand the people at PW have since left who were involved with SO. One day i'll drop by to see who's who and make a judgement call afterward.