I essentially heard everything in this email during a phone conversation with Paul last spring. As a customer, I wasn't interested in who was right or wrong. I just wanted my order or my money back. I didn't get either so I resolved the issue with the credit card company. Regardless if you believe the failed orders and faulty merchandise came from bad management or the workforce leaving to start a new shop, this company and those involved left a lot of people high and dry. Because of that, I will not place any future orders with either company. Like HBARleathernecksaid, these items can be found from numerous providers; none of it is unique.