Quote Originally Posted by TFOGGER View Post
Sam, I don't have a dog in this fight, so:

1) Welcome to the forum! Hopefully you realize that you have jumped right into the hot zone as far as taking heat for the last year and a half of issues. You are a brave man.

2) It might be a good idea to proactively contact some of the posters in this thread individually to ensure that their concerns are addressed as quickly as possible. That alone would assist in rehabilitating the company's image. Encourage them to post their thoughts on your efforts, if they deem appropriate.

3) Under promise and over deliver going forward. nobody is going to bitch if you tell them 3 weeks, and they receive their stuff in 2.
Yes indeed, that is part of my efforts of today, to go through this thread from the beginning and to start reaching out to people. I was expecting far more PM's in my inbox this morning but perhaps there's just a delayed effect until the word gets out that I'm here and answering the phones :-)

Quote Originally Posted by Mazin View Post
This thread is more than enough to deal with your customers.
Quote Originally Posted by Hound View Post
Good luck Sam. This is not a friendly crowd right now. I hope you are able to change that to the benefit of all.
Yep, I knew what I was getting into. In fact, I was one of the many unhappy customers (had 2 suppressors on order) and it wasn't until I drove down to the store that I realized just how much had gone wrong that was out of their hands that I changed my mind about the company. Paul is a really upstanding guy that just wants to make good on the commitments that were made to his customers and I really respect that. Plus, he has some REALLY cool projects on the horizon.

It may take a while, but I think we'll win back the people that felt burned by the neglect they experienced in our past. That's a big part of why I am here and why I signed on to work with Paul. I love this industry and the people in it and I know how tough it is to hack it in such a competitive market. One of the things that I'd like to get going are some machine gun and suppressor shoots and maybe even put on some pistol and 3-gun competitions, but that's still a long ways down the road; we have PLENTY to keep us busy in the meantime.