First off I'm from Hawaii so this is new to me. Pilot light seems to be out on heil heating unit. I googled some howtos. First problem, thermostat resets itself to I can never really turn it to its lowest setting or off (that I know of).

I tried having the lady turn it to lowest setting then I switch igniter to off, wait 5min and have her turn it to lowest setting and I turn it back to on. Does t seem yo work. Any advice would be awesome. Thanks!