When I lived in NY I use to get emails from Comcast constantly saying I was in violation of something. I emailed them back explaining to them I lived in a multi family building and asked them is there anything I can do on my end to prevent it.I kept emailing them asking for the ip's and downloads in question and got nothing back.So I finally cancelled them and when they asked why I just explained to them that there service was not worth me going through legal actions due to their failure to communicate with me and resolve issues.
Never heard from them again and I will never use them again