Well, that was unpleasant. Here's a heads-up: if you talk with Comcast about how expensive your contract is, be sure to keep saying, "I am NOT agreeing to a contract," when thy offer to lower the price of your service. I had called Comcast to explain we were having problems with our service, and I mentioned that it was ridiculous to pay the price we were paying, and not getting the service, and the lady at the other end said, "Well, how about if I take $40 off your bill, right now?" Apparently, in Comcast speak, that means "Your agreeing to a two-year commitment." Utter BS though it was, this is what had transpired.

There was some arguing at the Comcast center. The guy was really nervous and started stuttering- a LOT, especially when I took a photo of the equipment sitting on his station, and asked him to sign MY receipt (he would not.) He clung to his script like a drowning man. Hubby had come with me, and we together kept him off his feet with a who's-the-good-cop/who's-the-bad-cop routine, interjecting flat stares and silence on occasion. To make a long and frustrating story short, we were able to leave with a mere skinning, and not an outright gutting.

We'll see what they try to pad the bill with, 30 days from now. Thanks for your help and advice!

But we will never, EVER go back to Comcast.