Triple Aught Design

[DeusExMachina]

Figured I'd vent somewhere. Take this post for what it's worth, it's really neither a negative or positive review, just a warning when dealing with these exclusive gear maker shops.

Christmas 2013 I received a very expensive and very nice TAD Praetorian hoodie for a gift. 100% Merino wool, I'd wear it in the summer if I wouldn't melt. Great mid layer or top layer in weather below 60*, and I wore it pretty much every day.

This fall I get it out of the closet and happily continue wearing it. Around November I notice one of the sleeve cuffs is unstitching. Well, part of TAD's price is their excellent warranty, so I send it in.

About a week later I receive an email: "Your article was evaluated for warranty and deemed non-repairable. You will receive a certificate for it's original value." Sweet, right? Maybe, if they could (or wanted to) keep up production for demand. And didn't discontinue colors or styles every few months. The simple black color has been replaced by "tactical"-sounding "Deadfall" (AKA dark brown), "Deception" (a weird grey/green/brown color), "Phantom" (dark gray) and "Slate" (lighter gray). I guess black is no longer tactical enough. Okay, I have to settle for something else. How about my size? Nope, only Deadfall in my size, the color I want the least. I've been checking every single day for a month with no change in stock.

At this point, I'm asking (maybe even begging) for my old hoodie back. "We're sorry, your article has been damaged out. We are unable to return it to you." Come on...I could've fixed the stitches myself. I'd almost give up that certificate for it. It's likely ashes by now, or turned into upcycled hipster scarves.

There are worse things to have than $175 in credit for a broken, year old hoodie.

[Great-Kazoo]

you payed $175 for a hoodie? holy crap. And gave money to a san francisco company.

you could have bought around 500 rounds of .22lr for that much.

600 with coupon.

[DeusExMachina]

It was made with woven 22LR

People who buy Kimber give money to a NYC company, people who buy Springfield give money to a Massachusetts company, Colt a CT company...

[275RLTW]

Their gear is good stuff, with a lot of it non tactical looking. I'm not opposed to spending for good stuff. Their CS is usually better than that. Ask for Raquel and see if they can get you squared away quickly. If you're watching the website, new stock drops every Friday at 10am PST.

[Mick-Boy]

They completely lost me when they backed Green Peace and shifted firmly away from the .mil customer base and to the "Urban-Tactical" commuter types (2010?). To say nothing of their notoriously bad customer service. Those dudes will never get another dime of my money.

[TheBelly]

They completely lost me when they backed Green Peace and shifted firmly away from the .mil customer base and to the "Urban-Tactical" commuter types (2010?). To say nothing of their notoriously bad customer service. Those dudes will never get another dime of my money.

this.

[Alpha2]

A hoodie, hmmm, well, there ya go.

[Irving]

I how they're able to make it right for you.

[Jamnanc]

First world problem fo sho