On Rise I'm getting 2.12 down and .95 up at the moment. This afternoon I was seeing ~7 down. We're paying $68 a month so if you're paying more than that and getting those speeds most of the time, I'd have them drop you to a 5Mbps plan.
Kelin had to change their appointment but the installer, I think it was the same guy that answered when I called about getting service, just called and said they don't have the equipment and they can do it anytime next week. Kudos for calling the night before so we're not sitting here at 8am waiting for some guy who's not going to show up.