My bad experience with Fred Loya was an adjuster telling me that AFTER the accident, the owner of the vehicle called in and excluded the at fault driver. This of course is not legal. The stupid adjuster even left that on my work voice mail. I just sent my file straight to arbitration. You should request documentation proving that the driver was excluded. I'd also file a Department of Insurance complaint right now. If the driver WAS actually excluded, then you won't suffer any consequences for having filed the complaint, but it WILL force them to prove the driver was excluded.