Looks to me that he has the load side neutral capped off at the bottom of the panel. I believe the wire he has going to the neutral buss is the "curled" wire. Might just be a bad GFI breaker.
correct Charlie
have an an email into Home Depot see if they will swap out just the breaker or if I have to take everything apart and send them the entire panel
You sir, are a specialist in the art of discovering a welcoming outcome of a particular situation....not a mechanic.