Contractor agreed today to completely redo the backsplash in our kitchen redo.
Neither I nor the company owner were satisfied with the results or possible fixes. Stand up guy for doing this.
Basically, because they didn't think through the layout, put a rookie on the job that got insufficient guidance, and rushed the job, it's a mess and needs to be torn out and done correctly.
Unfortunately, I was too busy to keep an eye on them or it wouldn't have gotten this far. The same reason I hired out the job to begin with.
To get a true appreciation for the craftsmanship, you have to look at the album...
https://imgur.com/a/PtMUyu9