Milwalkee all the way. Great warranty and service.
Too bad that head to head video used the 1/4" Milwalkee...sort of looking for a 3/8 size review....
Bradbn4 - Having fun in Colorado
Last edited by Gman; 04-22-2021 at 19:51.
Liberals never met a slippery slope they didn't grease.
-Me
I wish technology solved people issues. It seems to just reveal them.
-Also Me
Same here. Went all Ridgid until I got jerked around on a battery replacement. Now its Milwaukee all the way. On the other hand, I have a friend that does all the tool rental and repair at a Home Depot and he said that if you know how to work the system you can end up with extra batteries. I took a pass on that.
What was Rigid doing that they weren't honoring the warranty?
They have a proprietary chip in their batteries, its crap and burns out. Cant get replacements, wont warantee it even with proof of purchase and ownership unless you know the hoops to jump thru.
With the learning curve it's easier to buy better tools
A local motor shop was doing the warranty work for Ridgid in Ft Collins and there was no problem until they quit because they weren't getting paid. A shop in Greeley took over and it took six to eight weeks to get a new battery. That was two trips to Greeley and two months to get a replacement battery. Time to move on.
This conversation came up a number of years ago and I remember people were going on and on about how much better the Rigid warranty was. I warned that it wouldn't last and once the gravy train ended a lot of people were going to be left out in the cold.
I also stated that, based on the research and reviews I had seen, it was an inferior product and you would most definitely need to utilize that warranty regularly.
At the time I was getting pushed back from people whose stance was that if DeWalt was so good they would offer a similar warranty. My DeWalt gear keeps chugging along decades later like the day it was new even far outside of any warranty period. I feel bad for those that believed the marketing hype they were sold.
It sucks that some of you had to deal with the Rigid headache. That doesn't sound like a very positive ownership experience.
I'm not fat, I'm tactically padded.
Tactical Commander - Fast Action Response Team (F.A.R.T.)
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