Last night my wife's Acer computer just quit without warning. No error messages, nothing. When we try to start up we get to the Acer "Welcome screen" and that's it.

Sometimes there is text at the bottom of the screen that says "preparing automatic repair" but nothing happens.

Tried restarting multiple times but still the same thing. I CAN access the BIOS by pushing F2 right at start up.

So I tried creating a Windows 10 boot disk on a USB flash drive. Although I changed the BIOS to boot from the USB first, it's still doing the same thing: Getting to the Acer "splash screen" and freezing there.

Is there anything else i can try before I take it to a professional? Biggest issue is that my wife runs our camping group from that computer and she has important files she needs access to. Even if the computer is toast, we need to recover those files.

Does this seem like a hardware or a software (windows 10) issue?

Thanks in advance! As an addendum, if we need to take it in to get fixed, where would be the best place to go in the SW metro (SW Plaza) area. I'm going to assume that Geek Squad is probably not the best place to go?