I can understand the bad customer service turning folks off along with the higher prices turning people away.
I joined s my wife would take practice and no just put her new sig in the safe and leave it there. Our experience has been good relative to the range. The range masters are not over bearing and helpful with advice. Sign up has never been a problem for us even when they had 6 lanes. The new facility is awesome. The range membership isn't cheap, but its close and my wife likes it. She goes to ladies night there which is free with a class. She talked one of her friends into joining.
Store prices are high, but they do have sales now and then that make the prices reasonable on ammo and accessories. I only buy there during a big sale. Otherwise I buy elsewhere
Sorry you guys had a bad experience and there never is an excuse for bad service. It has been good for us for what were looking for. A close nice range an we are prepared to pay a little more for the convenience