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Now you're reaching.Originally Posted by Colorado Luckydog
I mean as soon as you leave a shop with a firearm you could go shoot some crazy ass hot loaded reloads and damage it. Why should they take returns?
I'm out of this thread, I have voiced my opinion, and I will continue to do business with Matt and Gina and be damn glad I do.
I went in there once, great service. They were busy and the sales guy was moving between me and another customer. I was window shopping (even if I wasn't) so I didn't mind. Friendly, and no BS answers to questions I had. The only thing that bums me out is that they are closed Monday and Tuesday. Seems like everything is closed on Mondays now.
Oh well, they've earned a chance at my business for my next firearm.
Most retailers, from the corner gun shop to Walmart, will refuse returns on firearms (or will only do exchanges following an inspection). I believe federal law prohibits the return of ammunition.
Dealer margins on firearms (not accessories) are extremely small, compared to most other retail industries. Firearms also engender an inordinately large amount of complex paperwork and record keeping, as well as larger than average insurance requirements. Returns cost a fortune in time and record keeping, so it makes sense that many gun sellers are not wiling to do returns for refunds. Many will, however credit you for trades towards a different gun.
I work in another industry in which the retail margins have been decimated by internet vendors with zero overhead selling at markups that would be utterly unsustainable if they had to operate as a real "brick and mortar" business. We have elected to keep an open return policy, as this keeps the customer returning in the future, but I can definitely see why someone in the firearms business might elect not to accept returns.
Light a fire for a man, and he'll be warm for a day, light a man on fire, and he'll be warm for the rest of his life...
Discussion is an exchange of intelligence. Argument is an exchange of
ignorance. Ever found a liberal that you can have a discussion with?
No one will let you return firearms. They won't let you return anything. Stocks, holsters, anything. Just saying...
I don't have a vendetta with these guys, I'm just posting my experience. The guys on here that say they are great have a much larger history than I do with them and everyone should take that into account. Mine has just not been very good and I won't shop where they charge you for credit card purchases or won't accept a return.
My opinion is worth about what you paid for it and should be taken as such.
While on occasion it's inconvenient that they are not open Monday and Tuesday. I actually like that they are open on Sunday and keep full hours on Saturday (til 5PM).
Loyalty Above All Else, Except Honor
I don't have a vendetta with these guys, I'm just posting my experience. The guys on here that say they are great have a much larger history than I do with them and everyone should take that into account. Mine has just not been very good and I won't shop where they charge you for credit card purchases or won't accept a return.
My opinion is worth about what you paid for it and should be taken as such.
won't step foot in there. have 2 buddies that have bad dealing with them. Customer service goes a long way and now with the NET it goes ever farther then people think.
I frequented 5280 Armory for a couple years and spent several thousand dollars there. I got to know Matt and Gina pretty well.
A couple years ago I was in there and bought a few needed items and spent about $800 that day. While looking around I started looking at shotgun stocks. One of their salespeople came up and started talking to me and raving about how good a certain stock was and how popular it was.
Well--I got the stock--came home and put it on my shotty. The stock was a POS that made it tough to reach the safety and the slide release button and quality was iffy.
I took it off the gun and called for Matt. Matt was busy and the person who answered said no returns--period. I only bought it 2 hours before at the advice of the salesperson.
I called Matt a couple days later. Matt said no returns--period. Doesn't matter how much I spent there--that's his policy.
He also said the stock I bought was junk and he would not have advised that. I said his salesman did but Matt said it didn't matter. I asked him why he was selling a product he thought was junk and he had no real answer for that.
He ended the conversation with no returns is his policy and if I don't like it I don't need to buy from his place--I haven't been back since.
It's a shame--they have some good stuff there but Matt's attitude did not sit well with me. I may stop in there again at some point but they lost me as a regular loyal customer.
BTW--the stock was an ATI overfolder with pistol grip. I ended up calling ATI to complain about this stock and the guy there I talked to was very aware that this stock was not good for the functions of a Mossberg shotgun but they sell it for the Mossberg. I'm a little leary of buying any ATI stuff now too.
Last edited by chunga; 04-05-2011 at 10:41.
That's a crappy deal. If you bought it on the salesperson's recommendation and then got home and it didn't work well, they should accept the return.
I went there 2 times when they were first opened up. First time trucked all the way down there and they were closed because of some show that was going on. Next time(called first), I wanted some 7.62x54r and they had a few spam cans and I asked if it was brass or copper washed, and I got a blank stare for a little bit then the guy said am pretty sure its brass(copper wash and other steal don't work well in my Mosin) Then I asked if we are both unsure can we crack one open and take a peek and he got really mad and said if i want it buy it. They have good stuff but If I wanted someone to take my money and treat me like an asshole I would go to the DMV
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