5280 Armory

[Busta Prima]

in Colorado it is illegal to have a CC surcharge.


maybe let them know that. you can give a discount for using cash but not a surcharge for using a CC .

I know that seems silly but that is how the law is written.

The credit card companies themselves have similar rules . . . but try enforcing them.

EVEN THE STATE charges you a couple of points (2.7%?) at the DMV if you elect to pay be credit card!! And that is a surcharge added. They don't offer a discount paying cash (that's the same thing anyway).

In the past I called the CC company to report a business that was doing this (it was a gas station I didn't like, not a gun store) and they told me to call the bank (???). I knew that would go nowhere but I called the bank and they told me they have no such rule at the bank and if it's a credit card company rule I should call the credit card company.

Nice, huh?

[StagLefty]

Gonna sit back and eat the popcorn and drink a beer on this one....................

We're going to need sandwiches this is taking awhile

[MuzzleFlash]

CMP 5.56, from what you're saying, it's almost tempting to go back. But I refuse to shop somewhere that is going to charge 3% because I use a credit card. That's just pure BS!

How about if their prices were slightly higher and they gave you a 3% discount for cash?
I never fault a retailer whose fed up with paying CC charges and fees to these megabanks. I do fault them for shitty customer service. I've never been to 5280 and from reading this thread, I doubt I'll ever go there.

[High Altitude]

Why buy from a brick and mortar if they aren't going to offer any customer service???

5280 could of explained that an exchange wasn't possible and why, but offered to take the firearm back, do the leg work with S&W and then given the pistol back when it was mailed from S&W. Wouldn't of costed anything but a little bit of time and they would have a customer right now talking about how great 5280 is.

Instead they offer no CS, single word answer and piss off their customer.

Way to go 5280!!!!!

To top it off, you probably paid a higher price for the firearm at 5280 compared to other local shops. From what I have seen, most items there are priced higher. Pay a premium, get less customer service.

I don't know why people bother shopping there.

[Colorado Luckydog]

After reading other peoples responses, I can see it was not just me. I'm done shopping there for good. I can handle a lot of things but I won't be treated like shit where I spend my money.

[battle_sight_zero]

I bought a brand new S&W Performance Center revolver from 5280 Armory about a month and a half ago. A couple of weeks later, while it was still UNFIRED, I took off the sideplate to put in a spring kit and saw rust. Not only on the surfaces, but inside the threads. Probably left-over coolant from the machining at S&W - not the store's fault, just a manufacturing problem - it happens...

I did not want to go through the hassle and delays of dealing with S&W and shipping, so I called the store and very politely asked them to exchange the still-unfired revolver for another one just like it.

His one word answer: "Nope", and then a long silence. Nothing else.

Again, I very politely made sure he understood that I don't think it is the store's fault, and I'm not asking for a refund, just a convenient exchange option since they are a S&W dealer and I think they should stand behind their product and go through the process of exchanging a defective gun as part of the "customer service" that sets a brick-and-mortar store apart from the internet dealers.

Again, one word answer: a sharp "Nope" and a long, long silence.

I don't know if he was the owner, or an employee. This is the guy who answers their phone by saying "I can help you!"

Anyway, Smith and Wesson emailed me a shipping label, so I'm sure they'll take care of the customer even though 5280 Armory won't. I'm not mad at them, just don't see the point of buying from a local store that offers ZERO customer service - instead, I'll just buy from online dealers at a lower price and no sales tax.

I buy lots of arms and sometimes I notice things wrong with arms when I get them home. Sadly in 10 or so times this has happened in my life NOT one dealer has allowed me to exchange the weapon. Thankfully these were all new and I was able to send them back to the manufacture. (kind of funny that recently my last three returns have been S&W) My expereinces with 5280 have been positive, and I have bought a good number of arms from them over the years. I also dont see alot of dealers carrying the inventory that 5280 except for Jensens. They are not overly friendly but I have not found a gunshop on the front range yet that is. I have found 5280 to be a bit more friendly than Jensens. I have not been cursed by either store but both can be bit short etc. I have found 5280 staff to assist you alot more quickly than Jensens. Anyways when I look at these range reviews there is always something negative about every dealer. I rather deal with 5280 than Gander or Bass Pro.

[mrghost]

I dropped into 5280 Armory today and unfortunately was in and out within less than a minute. Let me just say that I got used to buying all kinds of things online a long time ago because I've never liked making a bunch of phone calls and driving all over a bunch of towns and counties keeping my fingers crossed that I'll find what I'm looking for. This time I decided I'll try to go local to get more immediate gratification is terms of inspecting and getting to try the product and at the same time support a local business.

I called 5280 to see if they had what I wanted and what the price was. Phone customer service was good and I went down to the store to purchase the item -- a Magpul AFG2. There were several customers around already but one of the staff asked if I needed assistance pretty quickly. I had forgotten to ask on the phone what the return policy was so I asked then and was advised there are no returns -- not even for a grip accessory. I asked if they happened to have a rifle that had the AFG2 attached so I could get a feel for it, but they didn't, which was OK, but that was it for me and I left.

Now I wouldn't hold this one experience completely against them, but a no return policy for a plastic accessory that I don't even need to fire my gun to test isn't acceptable to me, so I would just be cautious about what I buy and reasonably expect to be returned if necessary, and there's a lot of competition out there that will allow a return.

[gnihcraes]

MRGHost, I have an AFG you could use to see how you like it. I'm not currently using it on any weapons.

[FromMyColdDeadHand]

Nice to have a black rifle oriented shop, but Jesus they screw you on ammo prices. I'm not used to buying 308 ammo, and I picked up some 175gr PRVI there in the 200 round pack. New pricepoint to me, odd packaging, I f'd up the math in my headd and paid them twice what online guys sell it for.

If you are going to make people use a snap cap to dry fire guns, I think that is a great idea. But it would be nice to have some kind of system so that you aren't chasing snap caps all over the floor.

Their prices on gear and guns seemed OK, but watch the ammo prices.

[Storm]

Their prices on gear and guns seemed OK, but watch the ammo prices.

Yea, their ammo prices can be a little high, but I think it depends on what you buy. I've picked up Lake City 5.56, Radway-Green 7.62 NATO, Pistol SD rounds and SSA 6.8SPC from them over the years. The 7.62 seemed like it was a good deal at the time, the 5.56 a little high (but this was during the shortage), the 6.8 was definitely $3-$4 higher than I can get it from the factory.