Maybe they can't just swap them, but you can still say no to a customer without sounding like an ass when you do it. That pisses me off when people act like that, and I won't give any of my money to people like that. In business and at jobs, I've had to say no plenty of times, and there is a right way to do it...
And if you don't like dealing with the public every day, then don't start a business where you deal with the public...






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