I've been in there about 10 times now, they are just down the road from my office so I figure it's close enough to be worth the wait.....
IMO,
Getting service is hit of miss with them - even during the middle of the day. If someone brought in an "appraisal" weapon, forget about getting service. They all take turns looking at it and talking about it. I stood there for 15 minutes to get a couple boxes of .380 the first trip in for it and only 2 minutes the next time. When I bought a pistol from them it was 20 minutes to get help. But, I wanted that particular pistol..... 3-4 guys running around, all too busy talking on most occasions - unless you are about 60 yrs old. You can get some decent deals if you are willing to wait.