All,

I am sad to say that I registered on this forum in order to reflect what dc2bar posted about the web site ordering experience at Cal's Sporting Armory.

I placed an order with them last week and the next day received an email reminding me about the Alternate Shipping Address form that needed to be completed. I complied, sending the information to Shannon along with a brief gripe about scanning/faxing/emailing my driver's license and credit card information in order to complete the order. In retrospect, I should have kept my mouth shut...

Shannon was at least consistent in responding quickly (a good thing) the few emails we exchanged though she was also very rude and quick to point out all of my failures with the ordering and verification processes. 'Bottom line is that I should have paid more attention to their policies and if I did not like them I simply should have gone through someone else. Fine, I'll accept responsibility for being a little tipsy that night I placed the order. I did not read fine print and that is my fault. But holy crap the way she threw it in my face was simply out of line. I could tell she deals with this issue all of the time, but instead of making their processes easier on the customer it is apparent to me that their own convenience is paramount.

Supposedly my order is in the hands of the shipping department now. I've tried to smooth things over with Shannon and will wait patiently and quietly for my order to ship for fear that I might incur more of her wrath..

Next time I will pay more for better service and I would highly suggest that others do the same.

Thanks for letting me vent!



Dylan