for your info all my purchases were new, they have not been a pawn shop since their move 4-5 years ago. if you would like to start a personal problem im me, I will be more than happy to take you up on your offer, btw nice first post, attacking 2 members in a dealer review forum. no business can make everyone happy, if they pay their bills and have money left over to live they are making enough of them happy to be successful, good for them.