I have hard time trusting others with my paperwork and follow ups.


RULE #1 IN NFA: If you want it done right do it yourself. This way IF something goes south, paperwork wise. There's no one to blame but yourself.
It also keeps time frame down when the person at the shop FORGETS TO CONTACT YOU WHEN THE PAPERWORK COMES BACK DENIED !


AS for the former gun store. Yes when it's run as someone's hobby. Like any other hobby they eventually lose interest.