EPSO will answer if you've sent them a concise, well thought out, grammatically correct, etc email through their website. Give them a day or two as they are busy folks.

Yes, if your email is sloppy or not well written, it sometimes goes into file 13 as they are busy and don't want to try to decipher crap all day.


And if they don't, give them a call. They love talking to folks and will get an answer to you.