Just thought I would throw in my .02.
Chris did the transfer for my 700 that I purchased. After talking to him for a while I understand the situation he is in. People come there with absolutely no intention to even buy anything (like the group of kids that kept trying to come in while I was there) And then you always have the perfume dealers and other solicators that like to go door to door and bother people. Those types take his time and attention away from answering the phone and making sure stuff gets packaged in time for the UPS man when he arrives.
The service I got was still excellent as it always has been for the past 4 years I have been dealing with him.
So just because you have to make an appointment dont totally right him off. It may suck but the service you get from him is hard to beat.