The Firing Line

[Jmetz]

I am currently using them for a transfer and am not pleased so far. I called and spoke to Bob on Thursday. I am not a patient person and knowing this I make sure that I don't wait longer for things then necessary. I specifically asked Bob if I would be able to pick the item the day it came in. He tells me yes no problem. So I go ahead and set it up. I have and pay for the item to be shipped priority so I can get it faster. Again the patience thing.

So the item gets here yesterday morning. I don't here from them all day and give them a call around 6pm. I inform them that they have it and ask if I can pick it up. I'm told no it generally takes 24hrs for them to "check it in" and the guy that does it wasn't there. But it should be ready by tomorrow (today) afternoon. I haven't heard anything today so I just called. They told me it's not ready and won't be today because the guy is not in today. But it should be ready tomorrow.

Really?!?! I just paid extra to get it shipped faster so I can wait several days after you get it to pick it up?!? Yeah thanks! I kept my cool and told the guy that I'm impatient and had they been upfront and told me that it would be at least 24hrs in the first place I never would have went with them. All I got was "sorry."

From a business standpoint does someone down there not think that only having one person on the planet that is capable of doing this for them might be a HUGE oversight??

[Dusty Johnson]

I am currently using them for a transfer and am not pleased so far. I called and spoke to Bob on Thursday. I am not a patient person and knowing this I make sure that I don't wait longer for things then necessary. I specifically asked Bob if I would be able to pick the item the day it came in. He tells me yes no problem. So I go ahead and set it up. I have and pay for the item to be shipped priority so I can get it faster. Again the patience thing.

So the item gets here yesterday morning. I don't here from them all day and give them a call around 6pm. I inform them that they have it and ask if I can pick it up. I'm told no it generally takes 24hrs for them to "check it in" and the guy that does it wasn't there. But it should be ready by tomorrow (today) afternoon. I haven't heard anything today so I just called. They told me it's not ready and won't be today because the guy is not in today. But it should be ready tomorrow.

Really?!?! I just paid extra to get it shipped faster so I can wait several days after you get it to pick it up?!? Yeah thanks! I kept my cool and told the guy that I'm impatient and had they been upfront and told me that it would be at least 24hrs in the first place I never would have went with them. All I got was "sorry."

From a business standpoint does someone down there not think that only having one person on the planet that is capable of doing this for them might be a HUGE oversight??

I had something similar happen to me at that hell hole (The Firing Line). I used them for a transfer and also had spent extra money for faster shipping. Fed ex delivers the gun at 3:30 on a week day. I call at 4:30 letting them know that I tracked the package and it had been there an hour and wanted to know when I could come in and do the paperwork and pick it up. I was told that it could take a day for them to check it in and they would call me when it was ready for pickup. I told them that I had payed extra shipping to get the gun to them faster and asked if there was anything that could be done so I could pick it up that day. I was told no and that I would be called when it was ready for pickup. In my opinion that is PISS POOR customer service.

It turns out they called me about 7pm that night saying it was ready for pickup and I went in and got it that day. Everything worked out in the long run but the bottom line is that place SUCKS. Some of their employees are dicks and their customer service IMO BLOWS.

Rant over

[sneakerd]

For all of the "ranters" on here and the Firing Line haters (nothing personal)- Please don't go to the Firing Line! It'll be less busy for me!

[Jmetz]

For all of the "ranters" on here and the Firing Line haters (nothing personal)- Please don't go to the Firing Line! It'll be less busy for me!

It's all yours.. I don't think I'm out of line. They have cost me time and extra money buy telling me something that wasn't true.

[sneakerd]

Never meant to imply you were out of line, as I said- nothing personal. It was kind of a tongue-in-cheek statement. TDYRanger and I went there last Friday to do some shootin'. We experienced two employees there who were leaning right into the asshole cage. It's actually the first time I've seen that there. At what 1pm, the entire lot was full. I asked the short guy with the Brit accent what was up, he said it was some kind of city furlough day (Comments Off Topic/Possibly Inflamitory). As we were shooting on the member's side- no wait, but supposedly an hour wait on the public side. It can and does happen everywhere, but there aren't too many places around with that stock and a range. I always go and do some shootin', take a break and shop, then finish up. I'll buy anybody here a drink anytime, even if we disagree!

Unless you're a Democrat. Then I'll have to think about it.

[Jmetz]

Nothing personal taken sir. I get ya.

[Jmetz]

So I just called to see where I'm at. All the guy tells me is that the guy is there and if he gets to it he'll call me. I explain the situation to him, paid for faster shipping, told I would bed able to pick it up same day and you've had it for three.. Response is we'll get to it when we get to it.

They will NEVER see another cent from me. They act like they're the only firearms dealer around.. If I could have my item removed from them and shipped somewhere else I would. And I'd gladly wait while it happened to keep them from getting my money at all!

[SideShow Bob]

Comments Off Topic/Possibly Inflamitory

[sneakerd]

Comments Off Topic/Possibly Inflamitory