The staff (mods & admins), all of us. But I'll happily listen to any concerns you might have. Ask around here, I've got the authority you seek, as does Mazin & any other staff member.
Yeah, a friendly approach goes over soooo much better than demands & a forceful attitude.
ETA: I've been watching the PM exchange and wasn't impressed by your tone. We respond very well to friendlier communication.