Screw Palmetto State Armory! Rant...

[mtnrider]

I didn't buy one of there in house products. I bought something else. I have heard very little complaints on the products they sell but the customer service is the worst I have ever seen. I will gladly pay a little more $ to someone that will respond to there customers. Bottom dollar isn't everything.

Could you imagine if you did get a defective product from them? You would never get it sorted out.

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[kwando]

I haven't had problems with their orders, I have one of their CL uppers and its a nail driver... Just have to be patient

[Punkface]

It took them 4 months to send me my upper and they ignored the shit out of me when I tried to get updates. On another forum they have an order status update thread and they started ignoring my posts after 2 months.

Fuck PSA. Won't do business with them for their service alone.

[wARmachine15]

I order things from them based on price alone and then try to forget about the order. When it finally arrives it's a good day. If you need something quick, you better look elsewhere.

Long time lurker, first time poster -

I have never had to wait more than a couple of weeks for an order, however this is pretty much my strategy as well. I've got thousands of dollars in PSA orders under my belt and order knowing it may take a while. It's like the great prices are subsidized with poor shipping times and customer service. My patience has rewarded me with two rifles that I love.

[mtnrider]

I finally got a response today from PSA. Not from the phone messages or the several inquiry emails but just from the last "cancel my order email" ... "Sorry, your order has already shipped how would you like to proceed" Really??? I already received the product. You guys are really on the ball.

Again, I understand if they are backed up, fine. But when I buy product "X" and after 2 weeks nothing has happened and then they post a advertisement for product "X" and 'we will ship in 3 days" while I have been waiting over 2 weeks for the same thing? Screw You.

They had no problem updating there Facebook site and web site 5 times a day with specials but can't answer 1 email after 2 weeks of waiting?

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