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  1. #40
    Paper Hunter Zman's Avatar
    Join Date
    Oct 2009
    Location
    Arvada
    Posts
    231

    Thumbs down Crappy comms

    4/17 - Ordered BCG
    7/18 - Recieved UPS notification and CC charge
    7/30 - Emailed RGuns stating UPS showed not receiving package yet and wondering if was missing.
    7/30 - Got read receipt that they received my email
    8/2 - Package arrived at UPS
    8/7 - Package in my hands

    So, got my stuff, and not particularly concerned about how long took to arrive. Never spoke w/ anyone or got an email, so can't categorize as "tools".

    But, their communications leave something to be desired. A company email on the 18th along with UPS stating that " It will actually ship in approximately 2 weeks - please watch your tracking number" would have prevented me from having the neighbors on watch for the box while I was gone in late July.

    So, hope the product is better than their comm skills.

    Z
    Last edited by Zman; 08-09-2013 at 16:13.
    Be who you are and say what you feel, because those who mind don't matter, and those who matter don't mind. ~ Theodor S. Geisel (Dr. Seuss)

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