RGuns: Never, Never Order From These Tools

[Great-Kazoo]

My Dec order arrived today. I refused it. Granted wed i disputed the charges on my CC and was given a credit. Told the CC co i can produce "Volumes" of issues with RGuns from numerous web sites. She's like, works for me.

[MarkCO]

Been getting orders and parts, yes even BCGs from $100 to $150, from Midway, Brownells, Del-Ton and Windham for at least the last month. The only BOs I don't yet have is one for PMags from DSG and a TM 10/22 receiver from Brownells.

[Dr_Fwd]

Just to add to the insanity, I ordered a couple of the BCG's that were "in stock" three months ago. Well being a "Noob" and owning four off the shelf Colts, these were my first builds. Had gotten a pair of lowers with the intention of building a rig with my son for his thirteenth birthday. Well, thought $115 for a complete BCG was a good deal so I placed the order March 26th knowing they were gonna take a little while with their "backlog" So I emailed after seven weeks to check on the status and got a very curt reply of "10 days" so I figured all is well. After three weeks go by and no BCG's in the mail I email them this afternoon inquiring as to when I might "really" expect them and this is what I received as a response...

From: "rguns@voyager.net" <rguns@voyager.net>
To: Rob
Sent: Friday, June 14, 2013 4:39 PM
Subject: Re: Thank you for your RGUNS Order 2273-9212-0256 - SECOND REQUEST FOR UPDATE?


>you were not charged and are a pain in the ass. order terminated.


Anybody got a couple of BCG's? or know where I can get them...

Thanks guys for letting me vent.

R-

I just don't get it - how are these guys still in business? ?!

[Jer]

Anybody got a couple of BCG's? or know where I can get them...

PM sent.

I just don't get it - how are these guys still in business? ?!

Believe it or not, that is tame compared to the communications I've seen from others on other forums. These guys are douches of the highest order and have somehow managed to piss off everyone other than someone willing to get even. Seems like the wrong crowd to make enemies with all over the nation but what do I know?

[encorehunter]

I just received a shipment notification from my order in February. I guess they decided they better send it before the 1st of July or they might get in trouble. To be honest, I was hoping they would wait and try to send it after. Maybe that would teach them something about advertising things in stock, then waiting almost 5 months to ship.

[Zman]

4/17 - Ordered BCG
7/18 - Recieved UPS notification and CC charge
7/30 - Emailed RGuns stating UPS showed not receiving package yet and wondering if was missing.
7/30 - Got read receipt that they received my email
8/2 - Package arrived at UPS
8/7 - Package in my hands

So, got my stuff, and not particularly concerned about how long took to arrive. Never spoke w/ anyone or got an email, so can't categorize as "tools".

But, their communications leave something to be desired. A company email on the 18th along with UPS stating that " It will actually ship in approximately 2 weeks - please watch your tracking number" would have prevented me from having the neighbors on watch for the box while I was gone in late July.

So, hope the product is better than their comm skills.

Z