There's one young guy there who is very helpful and nice. The owner is a bit of a prick and his wife is pretty rude and stupid.

That being said, I've purchased 3 guns from them in the past year because they have the only good prices around. I've only purchased them from previously mentioned guy. I ordered a CZ through him and when it came in, I had to deal with the owner and his wife.

I told the lady that I was there to pick up a gun, my name, etc. She went and got it out of the safe and put it on the desk. Then some old, wannabe military guy stormed in and was very pushy in wanting the gun that he ordered. So she completely left me out to dry and started dealing with him. He took for-fucking-ever to fill out his BATFE form on their laptop while I sat there, waiting. When he finally finished it was my turn again. There was a very long line that night, and the dude had somehow spelled his own name wrong. He made a big fuss and called his wife while at the counter and very loudly complained how he was going to be late for dinner. Meanwhile my application had been processed and still I was waiting while she tended to this jerk. Eventually he left after they processed his shit again and FINALLY could finish with me.

They cashed me out and everything, and I had previously mentioned I wanted to use my range time then and there, and the wife said since I already paid and had to wait so long I could have a reasonable number of targets and shoot for free.

I went and shot, used 5 $0.50 targets and brought my ticket up. The owner took the ticket, saw the number of targets, and hemmed and hawwed about my $2.50 in targets (after spending $600 on a gun) until he rolled his eyes and said fine.

I hadn't been in there since (about 6 months ago) until a friend wanted to shoot there, afterwards they had a M&P9 with threaded barrel for a good price and the nice guy was working there with none of the jerks in sight. I ended up buying the gun, regretfully, but I had a positive customer service experience and they had a better price than online.

The range is pretty meh, semi-black boogers, but the lighting is decent and the target holders work. I think Firing Line's is much better.